Terms of service

1. Who we are

Noisance is operated by Bobinette.net SAS, a French company (société par actions simplifiée) registered under number 919 609 446 R.C.S. Avignon, with its registered office at 2490 Traverse d'Orange, 84110 Vaison-la-Romaine, France ("we", "us"). You can reach us at support@noisance.com.

2. What Noisance does

Noisance is a personal log of the noise you experience. It lets you record noise events on your phone, review them over time and export a PDF report that summarises them.

The free version includes recording, review, event details and PDF reports. Noisance Pro is an optional one-time purchase that adds the AI monitor, which logs noise events automatically, and the ability to link up to five devices, including the one that bought Pro, so that their events appear together.

We may improve, change or remove features over time. We will not remove a Pro feature you have paid for without a good reason, such as a legal requirement or a security risk.

3. Your licence

We grant you a personal, non-exclusive, non-transferable licence to install and use the app on devices you own or control, for your own non-commercial use or for the internal use of your organisation.

You may not copy, modify, resell or reverse-engineer the app, except where the law expressly allows it. The Noisance name, logo and app remain our property. Your recordings and your reports are yours.

4. Using Noisance lawfully

Noisance is designed to document your own experience: noise that reaches you, in your home, your garden or your workplace. It is not a tool for monitoring other people. You decide when and where you record, and you are responsible for doing so lawfully.

• Laws on audio recording differ from country to country. In France and in many other countries, recording or sharing people's private conversations without their consent is a criminal offence.
• Do not use Noisance to listen to or record private conversations, and do not place a device in or on someone else's property.
• A recording or a report may contain information about identifiable people. You are responsible for whom you share it with and for what purpose.
• Do not use the service to harass anyone, and do not try to disrupt our servers, access other people's data or get around the app's technical limits.

5. What the measurements mean

Noisance helps you keep an objective record of what you experience. It does not replace a professional measurement or legal advice.

• Sound levels are measured relative to your phone's microphone (dBFS). They are not calibrated sound pressure levels, and Noisance is not a certified sound level meter.
• Times come from your phone's clock.
• The AI monitor's sound recognition can miss a sound or label it wrongly.
• Whether a report is accepted, and what weight it is given, is decided by the authority, landlord, mediator or court you send it to. We do not guarantee the outcome of any complaint or proceedings.
• Nothing in the app or on this website is legal advice.

6. Noisance Pro

Pro is a one-time purchase made through Google Play, at the price shown there before you confirm. It is not a subscription. It gives you access to the Pro features for as long as we offer the app.

One Pro purchase covers up to five devices at a time, counting the device used to buy it. You link and unlink devices under Settings › Manage secondary devices, from a device on which Pro was bought or restored; unlinking one makes room for another.

Payment, invoicing and refunds are handled by Google Play under its own terms. If you live in the European Union or the United Kingdom, you may have a legal right to withdraw from a purchase within 14 days; refund requests are made through Google Play, and you can also contact us at support@noisance.com.

You can restore your purchase on a new device with the same Google account, using Settings › Buy or restore Pro.

7. Your data and the synchronisation service

Your recordings exist only on your device. We do not hold a copy and cannot recover them if you uninstall the app, delete your data or lose your phone. Export the reports you need and keep them somewhere safe.

With Pro, statistics about your events are synchronised through our servers, as described in our privacy policy. We aim to keep this service available, but it may occasionally be interrupted for maintenance or for reasons beyond our control. Recording, review and reports continue to work on your device while the service is unavailable.

8. Our responsibility to you

We are responsible for providing the app with reasonable care and skill, and for foreseeable loss caused by our failure to do so.

We are not responsible for loss caused by events outside our reasonable control, by use of the app contrary to these terms, by the loss of data stored only on your device, or by decisions taken by third parties on the basis of a report.

Nothing in these terms limits the rights you have as a consumer under the law, including the legal guarantee of conformity for digital content, or our liability where the law does not allow it to be limited.

9. Ending your use

You can stop using Noisance at any time by uninstalling the app. Settings › Delete all data erases your data from the phone and from our servers, as described in the privacy policy.

We may suspend a device's access to the synchronisation service if it is used to abuse the service or in serious breach of these terms. Recordings and reports on your device are not affected.

10. Changes to these terms

We may update these terms, for example when we add features or when the law changes. We will update the date at the top of this page, and we will announce any significant change in the app or on this website at least 30 days before it takes effect. If you do not accept a change, you can stop using the app.

11. Governing law and disputes

These terms are governed by French law. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live.

If something goes wrong, write to us first at support@noisance.com and we will try to resolve it. If we cannot, you may use a consumer mediation service - we will give you its details on request - or bring the matter before the courts that have jurisdiction where you live.